Attorney and Mediator Keith Grossman, founder and Managing Partner of Grossman Law & Conflict Management, recently shared ways to effectively deal with difficult clients with members of the Gulf Coast Paralegal Association.
Grossman’s presentation,“Dealing with Difficult Clients,” provided valuable tips on how to recognize the characteristics of difficult behavior, understanding the basis for difficult behavior, and how to best respond to that behavior. The goal is to effectively communicate and work together while reducing conflict. Grossman discussed a variety of ways to negotiate through difficult behavior and develop techniques for solutions. Grossman encouraged methods to proactively minimize conflict and to foster more effective working relationships.
“One of the best things companies can offer employees is training workshops on how to effectively negotiate and resolve conflicts,” Grossman explained. “People’s relationship skills are all different; therefore, learning how to best communicate and negotiate with each personality type is vital to any organization.”
Grossman Law & Conflict Management is located at 7270 College Parkway, Suite 1, in Fort Myers. For more information about family law, employment law, and conflict management services, call the office at 239-210-7516, email Keith at Keith@AttorneyGrossman.com or visit www.ResolvingConflictsNow.com or www.AttorneyGrossman.com. You can also connect with Keith at www.Facebook.com/KeithGrossmanLaw and @ksgrossman.
About Keith Grossman:
Attorney Keith Grossman of Grossman Law & Conflict Management has 20 years of experience in and out of the courtroom and focuses his practice on employment law, conflict management, and family law. Grossman is a Family Mediator certified by the Florida Supreme Court, a former Family Law Case Manager for Court Administration, and Past President of the Lee County Bar Association. He also helped to establish and supervise the Family Law Resource Center, a program designed to help families navigate the court system and reduce the conflict typically associated with the divorce process. Grossman handles marriage and family law cases involving divorce, child support, alimony, paternity, prenuptial agreements, parenting plans and time sharing. In the area of employment law and mediation, his services include human resources consulting, skills training workshops, independent employee investigations, and conflict management design and preventative practices.